For support & operations
Find the answer behind every missing email.
When a customer asks about an email, see what happened. Connect workflow context, delivery events, and sending health without digging through AWS logs.
Connect your AWS account. One flat SendOps fee.
From question to answer
Help the customer. Improve the next journey.
Trace the message
Search by recipient and inspect the delivery timeline for campaign and transactional email.
Understand the contact
Check audience membership, preferences, engagement, and suppression before suggesting a resend.
Catch the next issue
Monitor bounces, complaints, and quotas, with alerts routed to your team’s channels.
A support question, traced to its cause
“Why didn’t my next email arrive?”
Work from the contact’s journey to the delivery evidence. A missing message might never have reached a send step at all.
A customer received the welcome email but expected a follow-up. Establish whether the workflow sent it, skipped it, or correctly ended before that step.
A specific answer for the customer and a clear next action for the team, before anyone suggests a resend.
01
Find the contact and message
Search by recipient. If there is no matching message, inspect enrollment and the journey timeline before treating it as a delivery failure.
02
Explain the workflow decision
Check the version the contact enrolled under, their current step, and any goal exit. Review consent, frequency caps, and suppression if a send was skipped.
03
Read the delivery evidence
For a sent message, inspect delivery, bounce, and complaint events. A delivery event means the receiving server accepted it; it does not prove inbox placement.
04
Resolve the cause and watch for recurrence
Give the customer an explanation grounded in the timeline. Escalate integration or authentication issues and use alerts to spot a wider pattern.
A useful answer, quickly
Find the message behind the support ticket.
- Delivered
Reset your password
Mar 11, 2026 · 14:02:33
- Delivered
Welcome to Acme
Mar 10, 2026 · 09:14:02
- Bounced
Your invoice #1042
Mar 8, 2026 · 11:47:18
Reset your password
Delivered- To
- user@example.com
- Channel
- transactional
- Sent
- Mar 11, 2026 · 14:02:33
via production channel
to user@example.com
first open
/reset-password
second open
Keep an eye on the engine
Let sending health come to you.
Bounce rate exceeded on production
2 min ago
Sending quota at 82% capacity
18 min ago
Complaint rate approaching threshold on marketing
1 hr ago
Domain mail.example.com verified
3 hrs ago
Daily digest: 142k sent, 99.1% delivered
6 hrs ago
Bounce rate exceeded on production
- Metric
- Bounce rate
- Threshold
- 5.0%
- Current
- 6.2%
- Channel
- production
Routed to
Your next workflow starts here
Put customer context within everyone’s reach.
Connect your AWS account. Build your first journey. Make the next email count.
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