Observability & Search
Know what happened to every email you send
Amazon SES delivers your email. But answering basic support or delivery questions usually means piecing together cloud metrics, log streams, and console searches. SendOps gives your entire team a single, real-time dashboard to search any message, inspect delivery status, track engagement, and catch bounces before they impact your business.
The problem
Amazon SES delivers email. It doesn't give non-engineers a search tool.
Default cloud email logs live inside complex administrative consoles. For engineering leads, that's fine. But it means the only people who can answer “did this email get delivered?” are engineers with full cloud access. Everyone else files a ticket and waits.
A customer says they never received a password reset or purchase receipt. Support can't check directly without full cloud permissions. So the issue escalates to engineering — turning a ten-second lookup into three people and half a day of lost context.
SendOps opens up email delivery data to your entire team with role-based access, so support, marketing, and operations get the answers they need instantly.
0
AWS logins for your team
0
moMonths of searchable event history
0
minTo connect to your SES account
0
Extra AWS services to wire up
Dashboard
One dashboard for delivery, engagement, and reputation
SendOps pulls every SES event — deliveries, bounces, complaints, opens, clicks, and rendering failures — into a single dashboard that updates in real time. No CloudWatch queries, no custom metrics, no SNS-to-Lambda pipelines.
Deliverability
Bounce rate · Complaint rate · Reputation score
Engagement
Open rate · Click rate · By domain and template
Messages
Delivery timeline · Event log · Per-message status
With AWS alone
9 services. Still no dashboard.
Getting meaningful observability out of SES alone means assembling a pipeline across EventBridge, SNS, SQS, Lambda, Kinesis, S3, and CloudWatch — and then building a dashboard on top of all of it. Every piece needs to be deployed, wired, permissioned, and maintained.
- Requires AWS console access — support and marketing can't use it
- No search: you query CloudWatch Insights, not a purpose-built UI
- No retention unless you build and maintain the storage pipeline yourself
- Every service must be wired, deployed, IAM-permissioned, and monitored
- You still end up building the dashboard at the end of all this
Message search
Every email leaves a trail
- Delivered
Reset your password
Mar 11, 2026 · 14:02:33
- Delivered
Welcome to Acme
Mar 10, 2026 · 09:14:02
- Bounced
Your invoice #1042
Mar 8, 2026 · 11:47:18
Reset your password
Delivered- To
- user@example.com
- Channel
- transactional
- Sent
- Mar 11, 2026 · 14:02:33
via production channel
to user@example.com
first open
/reset-password
second open
A customer says they never got a password reset. Support searches the recipient's address, sees the message was delivered 12 minutes ago, opened twice, and the reset link was clicked. Ticket resolved in under a minute — no escalation, no engineering time, no AWS console.
Observability your whole team can actually use
The data is only useful if the right people can see it. AWS makes that hard. SendOps makes it default.
For Support
Support shouldn’t need AWS access to answer basic delivery questions. With SendOps, they search the recipient’s address, see the full timeline, and close the ticket themselves.
For Marketing
Campaign performance shouldn’t live in CloudWatch. SendOps shows open rates, click rates, and engagement trends — filterable by template, channel, or time period. No AWS login required.
For Operations
Stop building dashboards on top of CloudWatch and SNS. SendOps gives you delivery rates, bounce trends, complaint tracking, and quota monitoring — with alerting built in.
See what's happening with your email
Free plan available. Connects to your SES account in two minutes.