# Know what happened after you hit send.

Type: Product
Canonical: https://sendops.dev/product/observability/
Publisher: SendOps
Updated: 2026-10-04

Follow delivery and engagement across your workflows, broadcasts, and transactional email. Find the story behind a single message when a customer needs help.

## Better journeys start with clearer answers.

Did it deliver? Did they open it? Was the address suppressed? Give your team the evidence to improve the next message and resolve the current problem.

## See the delivery picture

Review sending, delivery, bounces, and complaints across your connected SES channels.

## Look at engagement

Understand opens and clicks alongside delivery signals, with tracking enabled for the channel.

## Find the individual message

Search a recipient’s history and inspect events to answer support questions with context.

## Delivery reporting

Review delivery rates, bounce patterns, complaints, and provider breakdowns.

## Engagement analytics

Track opens and clicks for enabled channels. Treat these as signals alongside product activity.

## Recipient search

Find message history for a contact without querying cloud logs.

## Event timelines

See the delivery lifecycle of an individual message and investigate what happened.

## Undeliverable contacts

Review the advisory undeliverable list and its configurable classification rules.

## Transactional visibility

Bring your existing application email into the same operational picture as your campaigns.